Fees — Dr Anna Baker Health Psychologist for mental and physical health

Cancellation policy

I understand that life can be unpredictable, and there may be times when you need to change or cancel an appointment. To keep sessions running smoothly and ensure fairness for all clients, the following policy applies:

Cancellations or Rescheduling

Sessions can be cancelled or rescheduled up to 24 hours before the appointment time with no charge.
Notification should be made by email or text/phone.

Late Cancellations

Cancellations made less than 24 hours before the scheduled session will be charged at the full session fee.

Missed Sessions / No‑Shows

Missed appointments without prior notice will be charged at the full fee, as the time has been reserved exclusively for you.

Insurance‑Funded Clients

Most insurers do not cover late‑cancellation or missed‑session fees.
In these cases, you remain responsible for paying the full fee directly.

Illness, Emergency or Exceptional Circumstances

If an unexpected situation arises (e.g., sudden illness, emergency), please get in touch as soon as possible.
Charges may be waived at the therapist’s discretion.

Therapist Cancellations

If I need to cancel or reschedule a session, I will offer the earliest available alternative time.
No charge will ever be made for therapist‑initiated cancellations.

Online Session Connectivity

For online sessions, please ensure your internet connection is working.
If connection issues prevent the session from continuing, we may switch to telephone or reschedule when possible.
If the session cannot continue due to local connectivity issues on the client side, the session fee may still apply.